Rachael Herman

Responsible for providing operational and financial analysis to SSC operational unit leaders and senior leadership. Generate and deliver variance analysis, reports key financial statistics, and assist business unit leaders in managing information effectively to optimize departmental efficiency and performance.

• Works closely with operations departments to assess and report performance.
• Coordinates scheduled and ad hoc data and analysis requests across SSC operational units.
• Develop, test and deliver scheduled and adhoc reports.
• Assists in the development of financial data collection and measurement tools within the SSC.
• Proactively review and provide data analysis and financial impact assessments to support SSC operations.
• Prepares and analyzes monthly MORs.
• Prepares uncompensated care projections and variance analysis for accounts receivable and net revenue performance.
• Monitor defined reports and work with applicable departments to ensure AR is properly stated at month end.
• Creates and supports exception‐based report generation for all departments.
• Assist in translating business reporting requirements to development staff.
• Assist Manager in managing information effectively to improve departmental efficiency and performance.

• Customized analytics reports and dashboards in Power BI, Tableau, and Google Data Studio to visualize core KPIs, saving time in manual reporting work
• Compiled business requirements for development projects and performed user and systems testing with validation, resulting in project success and revenue increases for multiple small businesses
• Aggregated unstructured and structured data to identify and promote best-selling products and services; led to hundreds of thousands in new revenue for multiple small companies
• Collected data on top user devices to redesign websites and maximize conversions; led to more than 30% increase in sales for a retail client and higher profitability in multiple small businesses
• Modernized communications with customers through automation using cloud platforms, resulting in increased lead generation and conversions for multiple clients

Hard Skills

• Collaboration with subject matter experts to establish business requirements and implement projects
• Creation and querying of relational databases
• SQL and MySQL
• SAS, R, and Python programming for statistical analysis and business intelligence
• HTML, CSS, JavaScript, and PHP in WordPress
• Excel, PowerQuery, Power BI, Google Data Studio, and Tableau for data visualization and analysis
• Information systems analysis and design through the SDLC processAgile and waterfall methodologies for project management
• Google Analytics, Search Console, and Tag Manager
• Advanced SEO skills
• A/B testing and analysis on marketing campaigns
• Regression modeling
• Content strategy and management

Soft Skills

• Astute business acumen
• Insatiably curious
• Organized and detail-oriented
• Creative problem solver
• Analytical and mathematical skills
• Lifelong student
• Excellent communicator
• Leadership skills and a team player
• Respectful and compassionate

• Transcribed medical and legal dictations, edited voice recognition files, and worked independently; required to understand and translate confidential information
• Oversee day-to-day operations of large accounts and provide transcription analytics to managers and clients, leading to improved productivity on a remote team of 75
• Prepare medical reports for acute care hospitals, clinics, and surgery centers ensuring compliance with requirements of HIPAA and tight deadlines
• Accurate and exceptional knowledge of radiology, acute and clinical care
• Proficient documentation of legal, law enforcement, and court records with 99% quality
• Proficient use of EMRs like Epic, Oracle Cerner, Phoenix Ortho, and Meditech

Team Leadership, Training, and Quality Assurance

• Oversee proper record release of information and ensure all legal requirements of privacy were upheld
• Developed and implemented Pediatric Certification Program for Medical Language Specialists
• Researched and created a 4-part examination for certification, using analytics to demonstrate success rates
• Run bonuses, games, and “coffee-break” meetings over conferences (virtual office).
• Motivated and encouraged team members to keep up with the 25,000+ lines per day, as well as meet quality standards of 98.5% or higher
• Perform quarterly performance reviews using statistical analytics
• Develop and educate the team about HIPAA laws, regulations, and updates